How will I receive my tickets?

Updated

The ticketing platform emails your tickets directly to you. Paysquad sends your payment confirmation separately.

With Leader Cover, the ticketing platform will also send you any tickets your squad didn’t claim after claiming closes.

Each contributor receives their tickets directly from the ticketing platform. If you paid for someone else’s tickets yourself, check the platform’s instructions for sharing them.

What if my tickets haven’t arrived?

  1. Check the inbox you used when claiming your tickets.
  2. Look in spam or junk and search for the event or ticketing platform’s name.
  3. Check any delivery instructions from the ticketing platform.
  4. If you still can’t find your tickets, contact the ticketing platform using the contact details in your booking information.

Have your event name, order reference and the email you used ready.

If you’re unsure whether your Paysquad payment went through, reload your Paysquad page to check its status. Reply to an email from Paysquad if you need help.

Don’t pay again just because the ticket email hasn’t arrived.

Chipping in or claiming from someone else’s link? Read the contributor version

Didn’t find your answer?

Send us a few details and we’ll get back to you. For orders, deliveries and tickets, the merchant or ticketing platform can usually help fastest.

  • Your Paysquad link
  • The merchant or event
  • The email you used
  • What happened
Contact support