Can I request a ticket refund?
Updated
Contact the ticketing platform using the details in your booking information. Whether a refund is available depends on the tickets and the applicable policy.
Include your order reference, the email you used and which tickets your request relates to.
What happens if a refund is approved?
A refund for a specific ticket goes back to the payment that bought it. You receive refunds for tickets you paid for, including any you bought for someone else. Other contributors receive refunds for tickets they paid for.
A refund may cover all or some of the tickets. Each person’s refund confirmation tells them how much is being returned. Ask the ticketing platform about the tickets and fees included.
After a refund has been processed, each person’s bank may take a few business days to show the money on their card. Reply to the refund confirmation email if you need help.
For questions about a Paysquad payment, reply to an email from Paysquad.