Help

Answers for shoppers and contributors using Paysquad.

Top questions

What is Paysquad?

Paysquad is the world's first buy now, pay together option at checkout. It lets groups split a purchase before anyone fronts the full cost.

How does Paysquad work?

Choose Paysquad at checkout, share your link with the group, and everyone chips in. Once the total is covered, the order is confirmed.

Where can I use Paysquad?

Paysquad is available at participating merchants. Visit the shop directory to see where Paysquad is live.

Do contributors need a Paysquad account?

No. Contributors can chip in through the link they receive from the squad leader.

Shopping with Paysquad

How do I start a Paysquad?

Shop with a participating merchant and choose "Paysquad: Pay together" next to the other payment options. You'll create a Paysquad and get a link to share with your group.

Who is the squad leader?

The squad leader is the person who starts the Paysquad at checkout and shares the link with the group.

What can I buy with Paysquad?

Paysquad works best for purchases people naturally buy together, including gifts, baby products, premium items, travel, sport, hobbies, hampers, pets, and shared household purchases.

Can I use Paysquad for more than one product?

Yes. Paysquad is for the order total at checkout, not just one item.

Can I change the people in my squad?

Share the link with the people you want to invite. Anyone with the link can open the squad page and chip in.

How do I know when the order is complete?

The squad page shows progress. When the total is covered, the order is confirmed.

I scanned a Paysquad QR code. Where should it take me?

A Paysquad QR code should take you to a page that explains how Paysquad works or to a merchant-specific Paysquad page.

Can Paysquad be used in-store?

Paysquad is online checkout first unless in-store setup is confirmed for that merchant. If a merchant uses in-store education, follow the instructions on the QR code or merchant page.

Contributing to a Paysquad

I received a Paysquad link. What do I do?

Open the link, check the order details, and chip in your part. The squad page shows the group progress.

Can I choose how much to chip in?

The squad page shows the contribution details for that Paysquad. Follow the amount shown on the page.

Does my contribution go to the squad leader?

No. Your contribution goes towards the order through Paysquad. It isn't sent to the squad leader.

Can I share the link with someone else?

Use the link only for the group the squad leader invited. If you're not sure, ask the squad leader before sending it on.

What happens after I chip in?

The squad progress updates. When the group reaches 100%, the order is confirmed.

Payments and orders

When does the order complete?

The order completes when the group reaches 100%. The merchant then fulfils the order through their normal process.

What happens if the squad expires?

If the squad doesn't reach 100% in time, the order doesn't complete. The squad page shows the status clearly.

What if I need a refund?

Refunds follow the merchant's policy. Contact the merchant first for product, delivery, or order questions. If you need help with the Paysquad payment flow, contact Paysquad support.

What if something looks wrong on my squad page?

Contact support and include the merchant name, the email you used, and the Paysquad link if you have it. That helps us find the right details faster.

Is Paysquad secure?

Paysquad is built for checkout payments. Payment details are handled through secure payment infrastructure, and contributors chip in through the Paysquad link.

Still need help?

Send us the details and we'll point you in the right direction.

  • Your name
  • Email
  • Merchant name
  • Paysquad link, if you have it
  • What happened
Contact support