Can I request a refund for my order?
Updated
Contact the merchant with your order details. Whether a refund is available depends on the order and the merchant’s policy.
Include your order reference, the email you used and which items your request relates to.
How do returns work?
Contact the merchant to arrange a return and follow their instructions. Their policy determines whether the items can be returned, the time limit and any return costs.
Paysquad doesn’t arrange shipping or accept returned items. If the merchant approves a refund, it follows the process below.
What happens if a refund is approved?
Refunds go back to the card that made each payment. You won’t receive what your squad paid.
A refund may cover all or part of the order. Each person’s refund confirmation tells them how much is being returned. Ask the merchant about the items and fees included.
After the refund has been processed, each person’s bank may take a few business days to show the money on their card. For questions about a Paysquad payment or refund confirmation, reply to an email from Paysquad.