When do I pay and when is my order confirmed?
Updated
When you chip in to your own Paysquad, we put a hold on your card for your contribution. When your Paysquad reaches its total, we collect everyone’s payments and send the order to the merchant.
A card hold is an amount your bank sets aside before the payment goes through.
When is my order confirmed?
Your order is confirmed once those payments go through. The merchant then handles the order and delivery.
Check your Paysquad page and confirmation emails for your contribution and order status. If a payment’s status is unclear, reload the page before trying to pay again. Reply to an email from Paysquad if you need help.
When will my order be sent or delivered?
The merchant handles dispatch and delivery once your order is confirmed. Check their confirmation email or order page for delivery information and tracking, if available.
If you need an update, contact the merchant with your order reference and the email used at checkout. Your Paysquad page shows the payment and order outcome, rather than the parcel’s journey.